RTPS Bihar User Manual

Apply Online Process for Services on RTPS Bihar

In the digital age, governments worldwide are striving to make their services more accessible, efficient, and transparent.

Bihar, a state in eastern India, has taken a significant leap forward in this direction with the implementation of the Right to Public Services (RTPS) system. 

Understanding RTPS Bihar

RTPS Bihar, also known as e-District, is a Mission Mode Project under the National e-Governance Plan (NeGP) of the Ministry of Electronics & Information Technology (MeitY), Government of India.

The primary objective of this initiative is to bring government services directly to the doorsteps of citizens and businesses, revolutionizing the way people interact with government agencies.

How to Register on RTPS Bihar Portal?

It is important to Register on RTPS Bihar portal to be eligible to apply for several services and certificates available on the RTPS Bihar portal serviceonline.bihar.gov.in. To register on RTPS Bihar, follow the steps provided here:

  •  First, go to the official RTPS Bihar portal https://serviceonline.bihar.gov.in/
  •  Here, click on the “Register Yourself” option, available in the Citizen Corner section.

RTPS Bihar

  • It will lead you to the Jan Parichay Meri Pehchaan page (It is a national Single Sign On (NSSO) portal, integrated with RTPS Bihar Website).
  • Here, a Sign In page will display, as you are a new user and want to register on the portal, scroll down and locate New user? Sign up for MeriPehchaan option.

RTPS Bihar registration

To complete your registration, enter all the required information as outlined below:

  • Enter Mobile No and click on Generate OTP. 
  • An OTP will be send to the number you provided.
  • Enter the OTP and proceed further with providing other informations.
  • First Name 
  • Last Name (optional)
  • Date of Birth (dd-mm-yyyy) 
  • Select Gender 
  • Suggested User Id 
    (User ID will be suffixed with @janparichay.gov.in. For example, if you choose “abc_123,” your User ID will be “abc_123@janparichay.gov.in.”)
  • Enter a Password
  • Confirm Password 
  • Tick the Terms and Conditions box (By selecting, you accept the Terms and Conditions).
  • Then, click on the Verify button.

RTPS Bihar registration

  • Once verified, use your Username, or mobile number, along with your password to Sign in (login) to the portal.
  • Now, your registration and login are complete and you can access all the available services.

RTPS Bihar: Direct Link to Apply Online for Services

RTPS Services: General Administration Department

Residential Certificate

Caste Certificate

Income Certificate

Non Creamy Layer Certificate (For the Purpose of Govt. of Bihar)

Non Creamy Layer Certificate (For the Purpose of Govt. of India)

Income & Asset Certificate for EWS (Economically Weaker Section)

Home Department

Character Certificate

Transport Department

External Services

Note: Applicants are advised to don’t apply again and again for a new Certificate if the previously issued Certificate is still valid. Instead, they are advised to use the same Certificate again and again for different purposes.

How to Login to RTPS Bihar Portal?

Once the registration process is complete, residents of Bihar are required to login to the RTPS Bihar portal to access the dashboard. To login into the portal, follow the steps provided below:

  • First, visit the official RTPS Bihar portal at https://serviceonline.bihar.gov.in/.
  • Now, click on the “Login” option, available on the mainpage.

How to Login to RTPS Bihar Portal?

  • On the Sign In page, you can choose to log in using either of the following methods:
    • Mobile Number
    • User ID
  • Then, enter the password you created when you registered on the RTPS Bihar portal.
  • Then, click the “Sign In” button to complete the login process.

How to Login to RTPS Bihar Portal?

Track RTPS Bihar Application Status

After submission of your application online, you can easily track/check its status. For tracking your RTPS Bihar application status, follow the steps provided below:

  • To check the application status on RPTS Bihar, first visit the RTPS Bihar portal https://serviceonline.bihar.gov.in

Track RTPS Bihar Application Status

  • In the Citizen Section, click on “Track Application Status” option.
  • Through Application Reference Number and other is Through OTP/Application Details

  • For selecting the option, click on the radio button in front of any one of the options.

Option 1: Track through application reference number

If you have selected option “Through Application Reference Number“, to track the application follow the steps provided below:

  • Now, enter your Application Reference Number.
  • Again you will be presented with two options one is Application Submission Date and other is Track Through Application Delivery Date.
  • Select one of the options and provide the necessary details.
  • Then enter the Captcha Code, and click on the “Submit” button.

Track Your Application Status on RTPS Bihar

  • Then, your application status will display on the screen.

Option 2: Track through OTP/Application Details

After selection the radio button in front of Through OTP/Application Details, follow the steps provided below:

  • Now, Select Service from the list provided in the drop-down menu.
  • After that, enter the Captcha Code and click on the “Submit” button.

Track Your Application Status on RTPS Bihar

  • Now, enter your mobile number and click on Get OTP option.
  • Enter the OTP in the designated area and click on the Submit button.

Track Your Application Status on RTPS Bihar

  • Your application status will then display on your screen.

Download Certificates From RTPS Bihar Portal

Once your application is approved, you can download your certificates online. To download your certificates from RTPS Bihar, follow the steps provided below:

  • First, visit the RTPS Bihar portal https://serviceonline.bihar.gov.in/
  • In the Citizen Section, click on the “Download Certificate” option.

Download Certificates From RTPS Bihar Portal

  • It will lead you to a new page. Here, enter your Application Ref. Number, and Applicant Name (In English).
  • Now enter the Captcha Code and click on the Download Certificate option.

Download Certificates From RTPS Bihar Portal

  • Your certificate will display on your screen, click on Print option to download your certificate.

Note: Please attempt to download your certificate only 24 hours after the execution of your application.

RTPS Bihar: Know Your Eligibility

To know your eligibility for services provided on the RTPS Bihar portal, follow the steps provided below:

  • Go to the official website of RTPS Bihar https://serviceonline.bihar.gov.in/
  • In the Citizen Section, click on the “Know Your Eligibility” option.

RTPS Bihar: Know Your Eligibility

  • Now select your service type, which is Government to Citizen or Government to Business.
  • Then, select the Service Category. Here, you will be provided two options as well one is “RTPS” and the other is “Other Services”. Select one of the options that fits your requirements.
  • Then, click on Next button.

RTPS Bihar: Know Your Eligibility

  • Now select the appropriate option from the drop down menu of the “Applying for Services” option.
  • Then, select Department and click on the Next button.
  • Now the list of services associated with the particular department will display. Here, hit the “Click” button in front of the service.
  • Here, your eligibility requirements and Documents Required details will display on your screen. 
  • If you want to apply for that service, an Apply option will also be presented at the bottom of the eligibility page. Click on the option and continue filling the application form.

RTPS Bihar: Know Your Eligibility

How to Apply for RTPS Bihar: Domicile Certificate Online?

Through the official portal of RTPS Bihar, it is now possible to apply for your domicile certificate from home. To apply for a Bihar domicile certificate online, follow the steps provided below:

  • Go to the official RTPS Bihar website: https://serviceonline.bihar.gov.in
  • On the homepage, click on Apply Online in the menu.
  • From the dropdown menu, select: RTPS Services > General Administration Department > Issuance of Residential Certificate > Block Level/Subdivision Level/District Level (Choose the appropriate level for your application)

RTPS Bihar Domicile Certificate Apply Online

  • The application form will appear on your screen.
  • Fill out the online application form with accurate information including Applicant Details like Name, Gender, Father’s Name, Mother’s Name, Mobile Number, Email, etc.

RTPS Bihar Domicile Certificate Apply Online

  • Then enter all the Address Information including State, District, Block, Village, Post Office, etc.
  • After that provide all other necessary details asked including Aadhaar Number, Photo, etc.
  • Read and agree to the self-declaration statement
  • Enter the Captcha Code
  • Review all entered information for accuracy.
  • Select the office you’re applying to from the dropdown menu.
  • Click “Proceed“.

  • Upload the required documents.
  • Pay the application fee using available online payment options.

Documents Required to Apply for Domicile Certificate on RTPS Bihar

To ensure a smooth application process, keep these documents handy:

  • Identity Proof: Aadhaar Card, Voter ID, Passport, or PAN Card
  • Address Proof: Aadhaar Card, Driving License, Utility Bill, or Rent Receipt
  • Age Proof: Birth Certificate or Educational Mark sheet
  • Passport-sized photograph
  • Ration Card photocopy (if available, but optional)

How to Apply For RTPS Bihar: Income Certificate Online?

Begin your RTPS Bihar Income Certificate application by visiting the Bihar government’s official service portal: serviceonline.bihar.gov.in. The portal provides a user-friendly interface in both Hindi and English.

  1. Initial Navigation
  • Access the portal’s homepage
  • Select ‘General Administration Department’ from the main menu
  • Navigate to the income certificate section
  1. Application Level Selection: Choose from three administrative levels:
  • Block (Anchal) Level – Most common and recommended starting point
  • Subdivision Level
  • District Level
  1. Mandatory Personal Information: You must provide:
  • Complete name in both English and Hindi
  • Parent/guardian details
  • Valid mobile number for verification
  • Current email address
  • Gender specification
  • Marital status if applicable
  1. Comprehensive Address Details Include:
  • Complete residential address
  • District and subdivision information
  • Block/ward details
  • Local administrative body information
  • Police station jurisdiction
  • Valid postal code
  1. Income Documentation: Specify income from all sources:
  • Total annual household income
  • Agricultural revenue
  • Business earnings
  • Government service income
  • Other income sources
  1. Required Document Uploads: Essential documents include:
  • Primary identification (Aadhaar card preferred):
  • Address verification
  • Income proof documents
  • Additional requirements for income below ₹1 lakh:
    • Sub-Divisional Officer’s affidavit
    • Poverty status verification
    • Special category certificates if applicable
  1. Application Processing: Two processing options:
  • Standard processing: 10 working days
  • Expedited service: 2 working days
    • Requires additional in-person verification
    • Must visit local revenue office
  1. Verification and Tracking: After submission:
  • Receive unique application number
  • Save acknowledgment receipt
  • Track application status online
  • Receive updates via SMS/email

Key Features of RTPS Bihar

A few prominent features of RTPS Bihar are:

  • Online Service Delivery: The cornerstone of RTPS Bihar is its online portal (https://serviceonline.bihar.gov.in), which allows citizens to access a wide range of government services from the comfort of their homes or offices.
  • Integration with MeriPehchaan: The portal has been integrated with MeriPehchaan, the National Single Sign-On (NSSO) system, simplifying the login process for users.
  • Paperless Transactions: By digitizing the application and processing procedures, RTPS Bihar significantly reduces paperwork and promotes environmental sustainability.
  • Multi-channel Certificate Delivery: Approved certificates and licenses are delivered to applicants through various channels, including SMS download links, email attachments, DigiLocker, ServicePlus Inbox, and the portal’s download section.
  • Verification System: The portal includes a robust verification system for various certificates, ensuring the authenticity of documents issued through the platform.
  • Multilingual Support: To cater to the diverse linguistic landscape of Bihar, the portal offers support for typing in Hindi, making it more accessible to a broader population.
  • Transparent Tracking: Applicants can easily track the status of their applications online, promoting transparency in the process.

Implementation and Execution of RTPS

The execution of RTPS Bihar is a collaborative effort involving multiple stakeholders:

  • Department of Information Technology (DIT), Government of Bihar: The primary executing agency for the project.
  • National Informatics Centre (NIC): Provides the ServicePlus software framework and acts as the Application Development Agency (ADA).
  • Service Provider Departments (SPDs): Various government departments responsible for rolling out specific e-services.
  • Bihar Prashashnik Sudhar Mission (BPSM) Society: Facilitates the coordination between different agencies involved in the project.

Range of Services Offered on RTPS Bihar Portal

RTPS Bihar covers a wide spectrum of Government to Citizen (G2C) and Government to Business (G2B) services, including but not limited to:

  • Issuance of certificates (residence, caste, income, etc.)
  • Licensing services
  • Social welfare schemes
  • Education-related services
  • Employment and labor resources services
  • Land and revenue services
  • Municipal services

Benefits of RTPS Bihar

There are several benefits of this program, a few prominent of them are:

  • Enhanced Accessibility: Citizens can access government services 24/7 from anywhere with internet connectivity.
  • Time and Cost Savings: By eliminating the need for multiple visits to government offices, RTPS Bihar saves time and reduces travel costs for citizens.
  • Reduced Corruption: The online system minimizes face-to-face interactions, thereby reducing opportunities for corruption.
  • Improved Efficiency: Automation of processes leads to faster service delivery and reduced processing times.
  • Transparency: The ability to track application status online enhances transparency in government operations.
  • Standardization: The system ensures uniform service delivery across the state, eliminating regional disparities.
  • Data-driven Governance: The digital platform generates valuable data that can be used for better policy-making and resource allocation.

How to Use RTPS Bihar?

To avail services through RTPS Bihar, citizens need to follow these steps:

  • Visit the official portal: https://serviceonline.bihar.gov.in
  • Register or log in using MeriPehchaan credentials
  • Select the desired service from the list of available options
  • Fill out the online application form
  • Upload necessary documents
  • Pay the required fees (if any) through online payment gateways
  • Submit the application and note down the application reference number
  • Track the application status using the reference number

RTPS Bihar Customer Helpline Details

RTPS Bihar provides comprehensive support to its users through:

  • Helpdesk Email: serviceonline.bihar@gov.in